A global professional services firm with operations across APAC and Europe. The client needed to roll out an integrated communications platform that required rapid, confident uptake across diverse teams and regions.
The Challenge
The client faced a critical rollout of a new communications platform. The challenge was ensuring fast adoption across regions with different working cultures while maintaining productivity and leadership confidence.
Leadership wanted:
Rapid and confident platform adoption
Audience-specific engagement and training
A change approach that could be reused for future rollouts
Clear benefits visibility for executives
What did
Alignlab do
AlignLab partnered with the client to accelerate adoption and create a foundation for ongoing change success:
End-to-End Change Plan – Built a structured roadmap covering communications, training, and adoption strategies.
Audience-Specific Communications – Tailored messaging for diverse teams across APAC & Europe.
Role-Based Training – Delivered focused learning experiences for different user groups.
Reusable Change Toolkit – Created a playbook to scale and repeat success across later initiatives.
Benefits Realisation View – Equipped leaders with a clear picture of adoption, usage, and impact.
Results
95% adoption achieved within just two weeks, with a scalable change framework that was successfully reused for later rollouts—saving time, effort, and costs across the organisation.
