A multinational bank with operations spanning 49 countries and millions of customers worldwide. As part of a major digital transformation, the bank needed to migrate 25,000+ users to a new system within a very short timeframe—without disrupting daily operations.
The Challenge
The bank faced a multi-stakeholder migration with shifting sponsor priorities and an accelerated go-live deadline. Challenges included:
Coordinating across 49 countries with diverse readiness levels
Ensuring user adoption and minimizing resistance
Aligning multiple senior sponsors and decision-makers under one strategy
Managing risks while delivering under compressed timelines
Leadership wanted:
A unified change and training strategy across regions
Strong business continuity throughout the migration
Accelerated adoption with minimal disruption
What did
Alignlab do
AlignLab partnered with the client to deliver a global change and readiness program that ensured speed, alignment, and adoption:
Global Change Strategy – Built a unified roadmap to align sponsors and stakeholders across 49 countries.
Train-the-Trainer Cascade – Equipped internal champions to drive adoption at scale.
Risk & UAT Management – Proactively addressed issues before rollout to ensure continuity.
Readiness Plans – Designed region-specific adoption playbooks to accelerate user onboarding.
Results
25,000+ users successfully migrated within the compressed timeline, with business continuity maintained, adoption accelerated, and zero critical incidents reported.
